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customer relationship management

British  

noun

  1.  CRM.  the practice of building a strong relationship between a business and its customers and potential customers

"Collins English Dictionary — Complete & Unabridged" 2012 Digital Edition © William Collins Sons & Co. Ltd. 1979, 1986 © HarperCollins Publishers 1998, 2000, 2003, 2005, 2006, 2007, 2009, 2012

Example Sentences

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A number of small and midsize companies say they are vibe coding their own customer relationship management software in an effort to get more customized systems at a better price.

From The Wall Street Journal • Mar. 4, 2026

According to OpenAI, Frontier allows corporations to connect their AI agents to use information stored in disparate data warehouses, customer relationship management systems, and other internal applications.

From Barron's • Feb. 5, 2026

Salesforce is the world’s largest provider of customer relationship management software, which enables businesses to track and manage customer information and interactions.

From New York Times • Mar. 7, 2024

The customer relationship management software company said online sales rose 1% to about $7.5 billion year-over-year on Thanksgiving.

From Seattle Times • Nov. 24, 2023

Its three top non-China holdings are customer relationship management platform provider Salesforce, food delivery firm DoorDash and gaming and e-commerce company Sea.

From Reuters • Sep. 6, 2022

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