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CRM

British  

abbreviation

  1. customer relationship management

"Collins English Dictionary — Complete & Unabridged" 2012 Digital Edition © William Collins Sons & Co. Ltd. 1979, 1986 © HarperCollins Publishers 1998, 2000, 2003, 2005, 2006, 2007, 2009, 2012

Example Sentences

Examples are provided to illustrate real-world usage of words in context. Any opinions expressed do not reflect the views of Dictionary.com.

Sankar said the company had replaced its own “legacy” customer relationship management, or CRM, tool with an “AI-first solution” in a matter of months.

From Barron's • May 5, 2026

Schonbrun ultimately opted to build his own custom CRM for the 65-person company with the help of AI.

From The Wall Street Journal • Mar. 4, 2026

In the ad he seems to stand astride the world, a 2010s Michael Bay–style epic zoom-out to space revealing the global reach of both his vacant stare and the Salesforce CRM.

From Slate • Feb. 8, 2026

"The starting point for the CRM code is the bank has to reimburse," he said.

From BBC • Dec. 22, 2025

The good news for Salesforce is that it was named top CRM vendor by 45% of respondents in the survey for the second half of 2025, up from 35% for the first half.

From Barron's • Dec. 9, 2025

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