Financial Ombudsman

British  

noun

1. any of five British ombudsmen: the Banking Ombudsman , set up in 1986 to investigate complaints from bank customers; the Building Society Ombudsman , set up in 1987 to investigate complaints from building society customers; the Insurance Ombudsman , set up in 1981 to investigate complaints by policyholders (since 1988 this ombudsman has also operated a Unit Trust Ombudsman scheme); the Investment Ombudsman set up in 1989 to investigate complaints by investors (the Personal Investment Authority Ombudsman is responsible for investigating complaints by personal investors); and the Pensions Ombudsman , set up in 1993 to investigate complaints regarding pension schemes

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Example Sentences

UK Finance, which speaks for banks, says only a small number of cases ever fall outside the deadline and victims can complain to the Financial Ombudsman Service.

From BBC • Apr. 27, 2026

The Financial Ombudsman Service has been contacted for comment.

From BBC • Mar. 29, 2026

It says this means "upfront" checks on affordability, faster access to refunds, and the right to complain to the Financial Ombudsman.

From BBC • May 18, 2025

Eventually, she requested a refund through her bank and complained to the UK's Financial Ombudsman Service.

From BBC • Apr. 27, 2025

The Financial Ombudsman ruled that the bank "had failed to act fairly" as the customer had not been made aware that her package included a £1,600 commission to a credit broker.

From BBC • Apr. 12, 2024