Citizen's Charter

British  

noun

1. (formerly, in Britain) a government document setting out standards of service for public and private sector bodies, such as schools, hospitals, railway companies, water and energy suppliers, etc

---

Example Sentences

They can get on with building the sort of social democratic society they crave, based on a citizen’s charter, rather than entrenched hierarchy and elitism.

From Time

"Decentralisation of power, a citizen's charter to ensure time-bound delivery of services and providing good governance will be some other priority areas for the party," quotes AAP leader Arvind Kejriwal as saying.

From BBC

I am in agreement with Sushmaji that three demands of Annaji, Public Grievances and Citizen’s charter, Lokayuktas and lower bureaucracy should be brought under Lokpal.”

From New York Times

This summer, after staging a 12-day hunger strike that brought out huge crowds, Mr. Hazare forced the government to agree to place bureaucrats under a Lokpal, to create a citizen’s charter to expedite public corruption grievances and to also establish state-level anti-corruption agencies.

From New York Times

India's lower chamber is under intense pressure to reach a consensus on his demands, which include bringing civil servants under the bill's ambit, ensuring similar agencies at a state level and the creation of a citizen's charter.

From Reuters