Citizen's Charter

noun

1. (formerly, in Britain) a government document setting out standards of service for public and private sector bodies, such as schools, hospitals, railway companies, water and energy suppliers, etc

Example Sentences

They can get on with building the sort of social democratic society they crave, based on a citizen’s charter, rather than entrenched hierarchy and elitism.

From Time

"Decentralisation of power, a citizen's charter to ensure time-bound delivery of services and providing good governance will be some other priority areas for the party," quotes AAP leader Arvind Kejriwal as saying.

From BBC

I am in agreement with Sushmaji that three demands of Annaji, Public Grievances and Citizen’s charter, Lokayuktas and lower bureaucracy should be brought under Lokpal.”

From New York Times

This summer, after staging a 12-day hunger strike that brought out huge crowds, Mr. Hazare forced the government to agree to place bureaucrats under a Lokpal, to create a citizen’s charter to expedite public corruption grievances and to also establish state-level anti-corruption agencies.

From New York Times

India's lower chamber is under intense pressure to reach a consensus on his demands, which include bringing civil servants under the bill's ambit, ensuring similar agencies at a state level and the creation of a citizen's charter.

From Reuters