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customer-facing

British  

adjective

  1. interacting or communicating directly with customers

    good customer-facing skills

"Collins English Dictionary — Complete & Unabridged" 2012 Digital Edition © William Collins Sons & Co. Ltd. 1979, 1986 © HarperCollins Publishers 1998, 2000, 2003, 2005, 2006, 2007, 2009, 2012

Example Sentences

Examples are provided to illustrate real-world usage of words in context. Any opinions expressed do not reflect the views of Dictionary.com.

Related customer-facing titles, such as technical consultant, solutions architect and sales engineer, have also spiked in popularity.

From MarketWatch • Apr. 4, 2026

"This has been rolled out to all of our hotels, supported by training for our 12,000 customer-facing colleagues."

From BBC • Mar. 16, 2026

Chinese consumer platforms are integrating artificial intelligence directly into customer-facing functions to stabilize margins and reshape competition.

From Barron's • Feb. 1, 2026

Just as texture is now the telltale sign of a real photograph, finally giving pores and wrinkles the promotion to a customer-facing role they deserve, linguistic variety and uninhibited honesty will become certificates of authenticity.

From Slate • Jan. 7, 2026

Executives say the technology allows them to grow the number of customer-facing roles while reducing more menial operating roles.

From The Wall Street Journal • Sep. 30, 2025

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