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customer-facing

British  

adjective

  1. interacting or communicating directly with customers

    good customer-facing skills

"Collins English Dictionary — Complete & Unabridged" 2012 Digital Edition © William Collins Sons & Co. Ltd. 1979, 1986 © HarperCollins Publishers 1998, 2000, 2003, 2005, 2006, 2007, 2009, 2012

Example Sentences

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Related customer-facing titles, such as technical consultant, solutions architect and sales engineer, have also spiked in popularity.

From MarketWatch Apr. 4, 2026

"This has been rolled out to all of our hotels, supported by training for our 12,000 customer-facing colleagues."

From BBC Mar. 16, 2026

Just as texture is now the telltale sign of a real photograph, finally giving pores and wrinkles the promotion to a customer-facing role they deserve, linguistic variety and uninhibited honesty will become certificates of authenticity.

From Slate Jan. 7, 2026

Consumer psychologists often urge companies with customer-facing businesses to adopt a single “snakelike” form of line, as opposed to offering several different queues, to speak with an employee.

From Barron's Nov. 17, 2025

CEO Brian Moynihan says on a call with analysts that digital innovation is driving both client engagement and operational efficiency, with AI now handling customer-facing interactions at scale and expanding into other business areas.

From The Wall Street Journal Oct. 16, 2025

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