customer-facing

British

adjective

interacting or communicating directly with customers

good customer-facing skills

"Collins English Dictionary — Complete & Unabridged" 2012 Digital Edition © William Collins Sons & Co. Ltd. 1979, 1986 © HarperCollins Publishers 1998, 2000, 2003, 2005, 2006, 2007, 2009, 2012

Example Sentences

Examples are provided to illustrate real-world usage of words in context. Any opinions expressed do not reflect the views of Dictionary.com.

"This has been rolled out to all of our hotels, supported by training for our 12,000 customer-facing colleagues."

From BBC • Mar. 16, 2026

Just as texture is now the telltale sign of a real photograph, finally giving pores and wrinkles the promotion to a customer-facing role they deserve, linguistic variety and uninhibited honesty will become certificates of authenticity.

From Slate • Jan. 7, 2026

Consumer psychologists often urge companies with customer-facing businesses to adopt a single “snakelike” form of line, as opposed to offering several different queues, to speak with an employee.

From Barron's • Nov. 17, 2025

The company is also streamlining its customer-facing approach.

From MarketWatch • Nov. 6, 2025

CEO Brian Moynihan says on a call with analysts that digital innovation is driving both client engagement and operational efficiency, with AI now handling customer-facing interactions at scale and expanding into other business areas.

From The Wall Street Journal • Oct. 16, 2025

Definitions and idiom definitions from Dictionary.com Unabridged, based on the Random House Unabridged Dictionary, © Random House, Inc. 2023