customer-facing

British

adjective

interacting or communicating directly with customers

good customer-facing skills

"Collins English Dictionary — Complete & Unabridged" 2012 Digital Edition © William Collins Sons & Co. Ltd. 1979, 1986 © HarperCollins Publishers 1998, 2000, 2003, 2005, 2006, 2007, 2009, 2012

Example Sentences

Examples are provided to illustrate real-world usage of words in context. Any opinions expressed do not reflect the views of Dictionary.com.

See Examples For:

customer-facing

And anybody who has ever worked in a customer-facing job knows that hospitality, particularly of the relentlessly sunny variety, can involve a tremendous amount of emotional labor.

From Salon ● Oct. 11, 2026

"This has been rolled out to all of our hotels, supported by training for our 12,000 customer-facing colleagues."

From BBC ● Mar. 16, 2026

Chinese consumer platforms are integrating artificial intelligence directly into customer-facing functions to stabilize margins and reshape competition.

From Barron's ● Feb. 1, 2026

“AI will also play a key role in store associate training, reinvesting time for more customer-facing duties and driving new purchasing journeys.”

From MarketWatch ● Jan. 2, 2026

Google’s Gemini models power a range of customer-facing experiences from Home Depot to Wendy’s.

From The Wall Street Journal ● Dec. 2, 2025

Random Word

Spin the wheel and learn a new word!

Get a word

Definitions and idiom definitions from Dictionary.com Unabridged, based on the Random House Unabridged Dictionary, © Random House, Inc. 2023