customer-facing

adjective

1. interacting or communicating directly with customers

   good customer-facing skills

Example Sentences

Consumer psychologists often urge companies with customer-facing businesses to adopt a single “snakelike” form of line, as opposed to offering several different queues, to speak with an employee.

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The company is also streamlining its customer-facing approach.

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The company is also exploring customer-facing AI, including a product where viewers can converse with AI to explore the streaming catalog and decide what they want to watch.

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CEO Brian Moynihan says on a call with analysts that digital innovation is driving both client engagement and operational efficiency, with AI now handling customer-facing interactions at scale and expanding into other business areas.

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Also, unlike Google and Microsoft, Oracle essentially has no competing AI customer-facing products: Instead of competing with large language models like OpenAI, it serves them, giving Oracle a Switzerland-like positioning.

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