customer-facing

British  

adjective

1. interacting or communicating directly with customers

   good customer-facing skills

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Example Sentences

Capital One still uses closed models for use cases such as employee productivity, but for customer-facing tools, it opts for open models, according to Naphade.

From The Wall Street Journal • Mar. 18, 2026

"This has been rolled out to all of our hotels, supported by training for our 12,000 customer-facing colleagues."

From BBC • Mar. 16, 2026

Just as texture is now the telltale sign of a real photograph, finally giving pores and wrinkles the promotion to a customer-facing role they deserve, linguistic variety and uninhibited honesty will become certificates of authenticity.

From Slate • Jan. 7, 2026

“AI will also play a key role in store associate training, reinvesting time for more customer-facing duties and driving new purchasing journeys.”

From MarketWatch • Jan. 2, 2026

Consumer psychologists often urge companies with customer-facing businesses to adopt a single “snakelike” form of line, as opposed to offering several different queues, to speak with an employee.

From Barron's • Nov. 17, 2025