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customer-facing

British

adjective

interacting or communicating directly with customers

good customer-facing skills

"Collins English Dictionary — Complete & Unabridged" 2012 Digital Edition © William Collins Sons & Co. Ltd. 1979, 1986 © HarperCollins Publishers 1998, 2000, 2003, 2005, 2006, 2007, 2009, 2012

Example Sentences

Examples are provided to illustrate real-world usage of words in context. Any opinions expressed do not reflect the views of Dictionary.com.

Just as texture is now the telltale sign of a real photograph, finally giving pores and wrinkles the promotion to a customer-facing role they deserve, linguistic variety and uninhibited honesty will become certificates of authenticity.

From Slate • Jan. 7, 2026

“AI will also play a key role in store associate training, reinvesting time for more customer-facing duties and driving new purchasing journeys.”

From MarketWatch • Jan. 2, 2026

CEO Brian Moynihan says on a call with analysts that digital innovation is driving both client engagement and operational efficiency, with AI now handling customer-facing interactions at scale and expanding into other business areas.

From The Wall Street Journal • Oct. 16, 2025

Also, unlike Google and Microsoft, Oracle essentially has no competing AI customer-facing products: Instead of competing with large language models like OpenAI, it serves them, giving Oracle a Switzerland-like positioning.

From Barron's • Oct. 10, 2025

Around 60% of the UK's workforce are in some form of customer-facing role across sectors such as retail, transport and hospitality, according to the Institute.

From BBC • Aug. 22, 2025

Definitions and idiom definitions from Dictionary.com Unabridged, based on the Random House Unabridged Dictionary, © Random House, Inc. 2023