customer-facing

British  

adjective

1. interacting or communicating directly with customers

   good customer-facing skills

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Example Sentences

See Examples For:

customer-facing

And anybody who has ever worked in a customer-facing job knows that hospitality, particularly of the relentlessly sunny variety, can involve a tremendous amount of emotional labor.

From Salon ● Oct. 11, 2026

“All customer-facing interfaces are already integrated today–with the exception of North Atlantic flights, where, as is well known, regulatory approval for our merger is still pending,” Deutsche Lufthansa Chief Executive Carsten Spohr said.

From The Wall Street Journal ● May 12, 2026

Related customer-facing titles, such as technical consultant, solutions architect and sales engineer, have also spiked in popularity.

From MarketWatch ● Apr. 4, 2026

Chinese consumer platforms are integrating artificial intelligence directly into customer-facing functions to stabilize margins and reshape competition.

From Barron's ● Feb. 1, 2026

The Institute of Customer Service told BBC South East 40% of customer-facing staff had faced some level of abusive behaviour, according to its research.

From BBC ● Jan. 2, 2026

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