customer relationship management

noun

1. CRM. the practice of building a strong relationship between a business and its customers and potential customers

Example Sentences

ServiceNow increased revenue by 22% in its latest quarter, as AI demand from both existing customers and new customers grew, particularly in its customer relationship management business.

Read more on The Wall Street Journal

Salesforce is the world’s largest provider of customer relationship management software, which enables businesses to track and manage customer information and interactions.

Read more on New York Times

The customer relationship management software company said online sales rose 1% to about $7.5 billion year-over-year on Thanksgiving.

Read more on Seattle Times

Ms. McDavitt, who lives in Vallejo, Calif., and works in customer relationship management for a transport company, said she had been passed over for several promotions because she lacked the requisite degree.

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And second, Slack and Tableau were not well integrated and strayed from Salesforce’s core business: customer relationship management, Jaluria said.

Read more on Seattle Times