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customer relationship management

British  

noun

  1.  CRM.  the practice of building a strong relationship between a business and its customers and potential customers

"Collins English Dictionary — Complete & Unabridged" 2012 Digital Edition © William Collins Sons & Co. Ltd. 1979, 1986 © HarperCollins Publishers 1998, 2000, 2003, 2005, 2006, 2007, 2009, 2012

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Salesforce’s customer relationship management data only represent an isolated silo of its customers’ total footprint, Goldberg said.

From MarketWatch Jun. 22, 2026

The company also said that 10 of the top 20 biopharmaceutical companies had committed to its Vault customer relationship management platform.

From Barron's Mar. 5, 2026

ServiceNow increased revenue by 22% in its latest quarter, as AI demand from both existing customers and new customers grew, particularly in its customer relationship management business.

From The Wall Street Journal Oct. 29, 2025

The customer relationship management software company said online sales rose 1% to about $7.5 billion year-over-year on Thanksgiving.

From Seattle Times Nov. 24, 2023

Last year, Microsoft launched an app called Viva Sales that automates some customer relationship management, or C.R.M., functions across its products, including Teams and Outlook.

From New York Times Jan. 24, 2023

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