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customer relationship management

British  

noun

  1.  CRM.  the practice of building a strong relationship between a business and its customers and potential customers

"Collins English Dictionary — Complete & Unabridged" 2012 Digital Edition © William Collins Sons & Co. Ltd. 1979, 1986 © HarperCollins Publishers 1998, 2000, 2003, 2005, 2006, 2007, 2009, 2012

Example Sentences

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Salesforce’s customer relationship management data only represent an isolated silo of its customers’ total footprint, Goldberg said.

From MarketWatch Jun. 22, 2026

A number of small and midsize companies say they are vibe coding their own customer relationship management software in an effort to get more customized systems at a better price.

From The Wall Street Journal Mar. 4, 2026

But its industry-leading customer relationship management software has neared saturation, and annual sales growth began slowing the following year, down to 8.7% in fiscal year 2025, which ended in January.

From Barron's Dec. 3, 2025

Salesforce is the world’s largest provider of customer relationship management software, which enables businesses to track and manage customer information and interactions.

From New York Times Mar. 7, 2024

And second, Slack and Tableau were not well integrated and strayed from Salesforce’s core business: customer relationship management, Jaluria said.

From Seattle Times Feb. 15, 2023

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