Financial Ombudsman

noun

1. any of five British ombudsmen: the Banking Ombudsman , set up in 1986 to investigate complaints from bank customers; the Building Society Ombudsman , set up in 1987 to investigate complaints from building society customers; the Insurance Ombudsman , set up in 1981 to investigate complaints by policyholders (since 1988 this ombudsman has also operated a Unit Trust Ombudsman scheme); the Investment Ombudsman set up in 1989 to investigate complaints by investors (the Personal Investment Authority Ombudsman is responsible for investigating complaints by personal investors); and the Pensions Ombudsman , set up in 1993 to investigate complaints regarding pension schemes

Example Sentences

The plans should lead to upfront checks on affordability, as well as faster access to refunds for consumers, and the right to complain to the Financial Ombudsman.

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The decision comes after a long-running legal case going back a decade, brought forward by a former financial ombudsman.

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The former financial ombudsman launched his claim after the European Commission ruled in 2007 that Mastercard's "multilateral interchange fees" charged to businesses had infringed competition law since the year 1992.

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It says this means "upfront" checks on affordability, faster access to refunds, and the right to complain to the Financial Ombudsman.

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Eventually, she requested a refund through her bank and complained to the UK's Financial Ombudsman Service.

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