Financial Ombudsman

British  

noun

1. any of five British ombudsmen: the Banking Ombudsman , set up in 1986 to investigate complaints from bank customers; the Building Society Ombudsman , set up in 1987 to investigate complaints from building society customers; the Insurance Ombudsman , set up in 1981 to investigate complaints by policyholders (since 1988 this ombudsman has also operated a Unit Trust Ombudsman scheme); the Investment Ombudsman set up in 1989 to investigate complaints by investors (the Personal Investment Authority Ombudsman is responsible for investigating complaints by personal investors); and the Pensions Ombudsman , set up in 1993 to investigate complaints regarding pension schemes

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Example Sentences

Eventually, she requested a refund through her bank and complained to the UK's Financial Ombudsman Service.

From BBC • Apr. 27, 2025

Derai appealed to the Financial Ombudsman Service, an organisation that resolves disputes between businesses and customers.

From BBC • Nov. 29, 2024

Trading Standards helped him secure the victory and said it is one of the biggest cases ever awarded by the Financial Ombudsman.

From BBC • Feb. 6, 2024

Bella's bank has refused to refund her as a victim of fraud, although she is now challenging that decision with the Financial Ombudsman Service.

From BBC • Jan. 13, 2024

The Financial Ombudsman has upheld two complaints in favour of customers, as have some cases in the county courts, which are expected to lead to a host of new claims.

From BBC • Jan. 11, 2024