Financial Ombudsman

British  

noun

1. any of five British ombudsmen: the Banking Ombudsman , set up in 1986 to investigate complaints from bank customers; the Building Society Ombudsman , set up in 1987 to investigate complaints from building society customers; the Insurance Ombudsman , set up in 1981 to investigate complaints by policyholders (since 1988 this ombudsman has also operated a Unit Trust Ombudsman scheme); the Investment Ombudsman set up in 1989 to investigate complaints by investors (the Personal Investment Authority Ombudsman is responsible for investigating complaints by personal investors); and the Pensions Ombudsman , set up in 1993 to investigate complaints regarding pension schemes

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Example Sentences

"It was the Financial Ombudsman that dealt with matter. It contacted the bank," Asit said.

From BBC • Mar. 29, 2026

The pair reported the scam to Santander but were told it was unable to refund the money, which led them to make an appeal to the Financial Ombudsman Service.

From BBC • Mar. 29, 2026

Eventually, she requested a refund through her bank and complained to the UK's Financial Ombudsman Service.

From BBC • Apr. 27, 2025

Revolut says it cannot comment on Jack’s case as it is being looked at by the Financial Ombudsman Service.

From BBC • Oct. 14, 2024

The Financial Ombudsman Service told the BBC sales of SAMs took place before it existed - so there is very little it can do about the situation most families face.

From BBC • Oct. 23, 2023