Forrester
Americannoun
Example Sentences
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Expanding AI-based support could have drawbacks, said Rich Saunders, a senior analyst at Forrester.
Nearly four in 10 U.S. consumers said in a March 2025 Forrester survey that they don’t trust customer-service chatbots.
Forrester estimates that fewer than 100,000 of those job losses were primarily attributable to AI productivity gains or cost savings.
Forrester projects 6.1% of Americans’ jobs could be lost to AI by 2030, as these issues are resolved.
"ByteDance's shift reflects a deliberate evolution from social media toward an AI‑native model," Charlie Dai, vice-president and principal analyst at Forrester, told AFP.
From Barron's
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