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servqual

/ (ˈsɜːvˌkwɒl) /
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noun
marketing the provision of high-quality products by an organization backed by a high level of service for consumers
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Word Origin for servqual

C20: from serv (ice) 1 + qual (ity)
Collins English Dictionary - Complete & Unabridged 2012 Digital Edition © William Collins Sons & Co. Ltd. 1979, 1986 © HarperCollins Publishers 1998, 2000, 2003, 2005, 2006, 2007, 2009, 2012
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