troubleshooting

American  

[truhb-uhl-shoot-ing] / ˈtrʌb əlˌʃut ɪŋ /

noun

1. the act or process of discovering and resolving problems, disputes, or mechanical or technical issues.

   The first step in cellphone troubleshooting is simple: restart your device.

   The customer support position involves troubleshooting, researching solutions, and providing resolutions to consumer problems.

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adjective

1. of or relating to the process of discovering and resolving problems, disputes, or mechanical or technical issues.

   If you’ve already tried some troubleshooting steps before emailing us, please make sure to mention them.

Etymology

Origin of troubleshooting

First recorded in 1915–20; troubleshoot ( def. ) + -ing ¹ ( def. ) for the noun; troubleshoot ( def. ) + -ing ² ( def. ) for the adjective

Example Sentences

Large platforms report that a majority of routine queries—delivery status, returns, basic troubleshooting—are now handled without human intervention.

From Barron's

Its help center includes detailed articles on setup, troubleshooting and router installation.

From Salon

The staff at units handling return processing, customer service and troubleshooting are almost 20% smaller, according to a Treasury Department watchdog report last fall.

From MarketWatch

The staff at units handling return processing, customer service and troubleshooting are almost 20% smaller, according to a Treasury Department watchdog report last fall.

From MarketWatch

There is a difference between studying an issue to death and ensuring residents aren’t test subjects for tech companies troubleshooting their operations on our roads.

From The Wall Street Journal