Financial Ombudsman

British  

noun

1. any of five British ombudsmen: the Banking Ombudsman , set up in 1986 to investigate complaints from bank customers; the Building Society Ombudsman , set up in 1987 to investigate complaints from building society customers; the Insurance Ombudsman , set up in 1981 to investigate complaints by policyholders (since 1988 this ombudsman has also operated a Unit Trust Ombudsman scheme); the Investment Ombudsman set up in 1989 to investigate complaints by investors (the Personal Investment Authority Ombudsman is responsible for investigating complaints by personal investors); and the Pensions Ombudsman , set up in 1993 to investigate complaints regarding pension schemes

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Example Sentences

The pair reported the scam to Santander but were told it was unable to refund the money, which led them to make an appeal to the Financial Ombudsman Service.

From BBC • Mar. 29, 2026

Michael is continuing to engage with the Financial Ombudsman Service in hope of recouping some of his father's money.

From BBC • Nov. 24, 2025

Eventually, she requested a refund through her bank and complained to the UK's Financial Ombudsman Service.

From BBC • Apr. 27, 2025

The Financial Ombudsman ruled that the bank "had failed to act fairly" as the customer had not been made aware that her package included a £1,600 commission to a credit broker.

From BBC • Apr. 12, 2024

You can read guidance on motor finance complaints on the Financial Ombudsman site here, and guidance from the Financial Conduct Authority here.

From BBC • Apr. 12, 2024