call center

[kawl sen-ter]

noun

1. an office or department that makes and receives a high volume of phone calls for an enterprise, as outbound sales and telemarketing calls or inbound customer service and technical support calls.

Word History and Origins

Origin of call center¹

First recorded in 1975–80

Example Sentences

Most organizations are starting to look at AI to be able to self help answer more questions to customers, but then also provide more AI assistance to call center agents.

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The agency uses contractors to help answer phone lines, but funding for those call centers lapsed on July 6—two days after the flooding in Texas began.

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For example, customer service tasks in call centers and through online chat functions will become more AI dependent soon and other tasks not, McMillon said.

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Field office and call center staff also have been eviscerated.

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There are a lot of tactical places, like call centers or reading contracts, where it works.

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