call center

American  

[kawl sen-ter] / ˈkɔl ˌsɛn tər /

noun

1. an office or department that makes and receives a high volume of phone calls for an enterprise, as outbound sales and telemarketing calls or inbound customer service and technical support calls.

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Etymology

Origin of call center

First recorded in 1975–80

Example Sentences

General Catalyst is eying call centers and rental companies.

From The Wall Street Journal

The two Malagasy men said they arrived in Cambodia in June after dropping out of university in Madagascar to take what they thought were jobs at a call center.

From The Wall Street Journal

Around 40% of tasks done by call center workers, editors and personal finance experts could be automated and done by AI, according to an AI Exposure Index curated by resume builder MyPerfectResume.

From Los Angeles Times

She began her career in 1991, working in the overnight call center at Strong Capital Management.

From Barron's

“Longer lines at clerk’s office windows as well as delays in call center response time and legal document processing are anticipated,” officials wrote in a statement.

From Los Angeles Times