call center

[kawl sen-ter]

noun

1. an office or department that makes and receives a high volume of phone calls for an enterprise, as outbound sales and telemarketing calls or inbound customer service and technical support calls.

Word History and Origins

Origin of call center¹

First recorded in 1975–80

Example Sentences

He has been rejected by restaurants, call centers and delivery services over the past two years, representing more than 50 online job applications on Indeed alone.

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New Jersey says it has had no issues routing 1-800-Gambler calls to the appropriate state call center.

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Los Angeles County residents are encouraged to call the Los Angeles County registrar-recorder/county clerk’s call center with any questions or concerns they have, said Mike Sanchez, spokesperson for the office.

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“We are ready to open enrollment with strengthened digital tools and well-trained call center personnel to aid members during this time of uncertainty,” London said.

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“AI is rendering entire sections of the economy, such as call centers and data entry operations, obsolete,” Hoisington points out in a recent note.

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