call center

[ kawl sen-ter ]

noun

1. an office or department that makes and receives a high volume of phone calls for an enterprise, as outbound sales and telemarketing calls or inbound customer service and technical support calls.

Word History and Origins

Origin of call center¹

First recorded in 1975–80

Example Sentences

In New York’s Rockland County, officials have set up an ancillary call center, which has at least 35 lines.

From Vox

Whenever jurisdictions set up hot lines for the technologically unsavvy, their call centers are immediately overwhelmed.

From MIT Technology Review

The lender was looking to transform a 6,000-person call center toward a more intelligent, AI-enabled approach with greater use of automation.

From MIT Technology Review

Arçelik experienced conversion rates of up to 24 percent as customer information gave call center agents what they needed to improve outcomes on customer calls.

From Digiday

“If you are calling to make an appointment, please note that our call center is experiencing high volume,” an alert posted to the Fairfax County Health Department website said, steering residents to an online portal.

From Washington Post

Note: UNICOR uses its inmates for everything from call center operators to human demolishers of old computers.

From The Daily Beast

A click sends a user to a statement, a list of passenger nationalities, emergency call-center numbers, and other information.

From The Daily Beast

Dedee says there was no response from the Ebola call center when she called them.

From The Daily Beast

To date, our call center has taken more than 117,000 Spanish-language calls.

From The Daily Beast

The poor call center guy, he is not responsible for Obamacare.

From The Daily Beast