upsell

[uhp-sel]

verb (used with or without object)

upsold, upselling 

1. to try to persuade (a customer) to buy more, or to buy something more expensive.

   I don’t like aggressive salesmen trying to upsell me or tack on expensive warranties.

2. to sell (something) in this way.

   Want to upsell merchandise or VIP experiences on your website? No problem.

noun

1. an act or instance of making such an attempt (often used attributively).

   Unlike other software companies, we don't have complex pricing tiers or upsells.

   If one of your other products would solve a customer's problem, it's a great opportunity to send an upsell email.

Word History and Origins

Origin of upsell¹

First recorded in 1975–80; up- ( def. ) + sell ¹ ( def. )

Example Sentences

Salespeople would always tell you—in an effort to upsell you, but it was true—that the system will only sound as good as its worst component.

From Slate

Sam’s Club said it always promotes low prices to all of its customers and is not using the new AI technology to upsell its shoppers.

From Los Angeles Times

The warehouse club is collecting data on your shopping behaviors and using AI tools to analyze your habits but it is not using it to upsell you, said Harvey Ma, vice president and general manager of Sam’s Club Member Access Platform.

From Los Angeles Times

Pressure from IVC has resulted in him feeling he needed to upsell to pet owners, he tells us.

From BBC

Park said at GTC that AI could also improve the customer experience because “the voice AI is always positive, has the right tone of voice, has the right word selection, can upsell consistently.”

From Los Angeles Times