troubleshooting

American  

[truhb-uhl-shoot-ing] / ˈtrʌb əlˌʃut ɪŋ /

noun

1. the act or process of discovering and resolving problems, disputes, or mechanical or technical issues.

   The first step in cellphone troubleshooting is simple: restart your device.

   The customer support position involves troubleshooting, researching solutions, and providing resolutions to consumer problems.

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adjective

1. of or relating to the process of discovering and resolving problems, disputes, or mechanical or technical issues.

   If you’ve already tried some troubleshooting steps before emailing us, please make sure to mention them.

Etymology

Origin of troubleshooting

First recorded in 1915–20; troubleshoot ( def. ) + -ing ¹ ( def. ) for the noun; troubleshoot ( def. ) + -ing ² ( def. ) for the adjective

Example Sentences

Reliable and responsive customer support can also make a significant difference when troubleshooting issues.

From Salon

On Mars, each round of troubleshooting, as the rovers’ controllers on Earth figure out how to unmoor Opportunity’s wheels or how to get Spirit out of a rebooting loop, offers a fresh source of suspense.

From New York Times

My dad worked for the city’s water and sewer company, so he couldn’t flex time fixing a burst water main or troubleshooting heavy machinery.

From Washington Post

He said CBP should dedicate some employees to process migrants who need help troubleshooting the app, much like cashiers available to help customers who get stuck when using the self-checkout line at a grocery store.

From Los Angeles Times

Given the urgency to return to the fight, the tank training has been streamlined to cover the most basic technical and combat skills, along with troubleshooting and maintenance.

From Washington Post